South African National Parks (SANParks) is inviting applications for a Gate Administrator position at the Tsitsikamma Section of the Garden Route National Park.
This role is ideal for individuals with strong customer service and administrative skills who enjoy working in a tourism and conservation environment.
The successful candidate will manage access control, visitor assistance, and gate operations to ensure smooth visitor entry and excellent guest service.
The appointment will be made in line with SANParks’ Employment Equity (EE) Plan, and candidates from designated groups are encouraged to apply.
Highlights
- Employer: South African National Parks (SANParks)
- Position: Gate Administrator (Fixed-Term: 4 months)
- Location: Tsitsikamma Section, Garden Route National Park
- Grade: Paterson B2
- Contract Duration: 4 months
- Closing Date: 5 November 2025
- Reference: TN07
About the Role
The Gate Administrator ensures efficient access control, guest interaction, and financial transaction management at the park’s entrance. This position is crucial for maintaining a positive visitor experience and upholding SANParks’ operational standards.
Key Responsibilities
- Greet and welcome all guests, suppliers, and staff entering the park.
- Maintain access control by registering visitors, vehicles, and personnel accurately.
- Assist in ensuring guest security and safety in collaboration with park officials.
- Provide visitors with information about park facilities, activities, and Wild Card loyalty programmes.
- Direct vehicle and pedestrian traffic flow at park entry and exit points.
- Handle payments, issue receipts, and balance daily cash transactions.
- Maintain accurate records and daily statistical reports.
- Respond to guest calls after hours and ensure assistance is dispatched promptly.
- Ensure adherence to SANParks’ uniform policy, customer service standards, and communication protocols.
- Work early and late shifts, including weekends and public holidays.
Minimum Requirements
- Grade 12 / Standard 10 certificate (or equivalent).
- 1-2 years of experience in front office, gate operations, or a similar administrative position.
- Proficient communication skills in English and at least one other Western Cape official language.
- Willingness to work shifts, including weekends and public holidays.
Added Advantage
- National Diploma in Tourism or Hotel Management.
- Certificate in Security Services.
- Previous experience in hospitality, tourism, or customer service environments.
Competencies and Skills
- Excellent interpersonal and guest service skills.
- Accuracy in handling cash and financial transactions.
- Strong communication and telephone etiquette.
- Problem-solving and time management abilities.
- Basic computer literacy.
- Knowledge of safety and access control protocols.
Remuneration and Benefits
The remuneration package includes a basic salary aligned with a Paterson B2 job grade, plus allowances and benefits as defined in the SANParks HR Tariff Document and Conditions of Service.
