The City of Ekurhuleni invites young and unemployed residents to apply for a Call Centre Learnership aimed at developing vital customer service and communication skills. If you live within the municipality and have a passion for working with people, this opportunity offers a foot in the door and valuable experience.
Location: Ekurhuleni, Gauteng
Closing Date: 25 June 2025
Department: Real Estate and Development Planning
Stipend: R3,000 per month
Contract Type: Temporary Learnership (SETAs involved)
Minimum Requirements
To be considered, applicants must:
- Be a South African citizen and Ekurhuleni resident (proof of residence required)
- Have Grade 12 / Matric
- Be computer literate
- Have strong communication and customer service skills
- Be willing to work shifts, weekends, and public holidays
- Not currently be active on the City of Ekurhuleni HR system
What You Will Learn (Training Phase)
- Participate fully in theoretical learning and practical work
- Adhere to workplace policies and procedures
- Attend all required training sessions
- Complete written assessments and timesheets as required by the employer
- Learn how to handle different customer service situations
Your Responsibilities (Placement Phase)
- Handle inbound and outbound customer calls
- Assist customers with queries, complaints, and order placements
- Update customer information accurately
- Ensure clear and professional communication
- Work closely with supervisors and team members
- Maintain professionalism and data confidentiality
Benefits of the Programme
- R3,000 stipend per month
- Structured training with real-world work experience
- Performance incentives and potential career advancement opportunities
- Contracted learnership agreement under applicable SETA
How to Apply
To apply for call centre learnership 2025, visit the official application portal via the link below:
Important Application Notes
- You can only apply for one category of the City’s skills development programmes
- If you don’t hear back within 8 weeks, your application should be considered unsuccessful
- The City of Ekurhuleni supports Employment Equity and reserves the right to appoint or not appoint
Enquiries
- Morris Nkoana: 011 999 8602
- Lerato Masike: 011 999 1522 / 7981
Experienced career development professional with a background in student administration and guidance across several South African universities. Over the years, I have supported students in shaping their academic and professional journeys, providing career counselling, employability training, and placement support. I now focus on helping young graduates successfully transition from university or college into the workplace, bridging the gap between education and employment through practical guidance and career-readiness initiatives.