The City of Johannesburg (CoJ), Group Finance Department, is offering exciting Internship opportunities for unemployed graduates. This programme is designed to provide hands-on experience in the field of customer services, with a focus on revenue-related queries.
Closing Date: 24 October 2024
Location: Johannesburg, South Africa
Position Details:
- Position Title: Internship (Revenue Call Centre, Customer Services Centre, Billing, and Credit Control)
- Duration: 18 months (contract)
- Department: Finance Department, Revenue Shared Services Centre
- Stipend: R9 531,54 per month
- Location: Thuso House, 61 Jorissen Street, Braamfontein
Key Responsibilities:
- Apply standard procedures to log revenue-related queries for further processing by relevant departments.
- Resolve queries related to first-time contact and escalate others where necessary.
- Maintain electronic data/records related to customer queries and account information.
- Follow the City of Johannesburg’s Performance Management Policy.
- Maintain effective working relations with customers and internal stakeholders to ensure a high level of customer service.
- Utilize resources efficiently, adhering to the City’s policies and procedures.
Minimum Requirements:
- Education: Grade 12 and a relevant tertiary qualification at NQF level 6 or higher, OR a student currently enrolled in an NQF level 6 or higher qualification.
Skills and Competencies:
- Computer literacy (Microsoft Office applications).
- Problem-solving skills and time management.
- Strong listening, verbal, and written communication skills.
- Interpersonal skills and attention to detail.
- Ability to interpret mathematical information and handle pressure.
- Basic understanding of billing concepts and functions.
How to Apply:
To apply for this internship, submit your application through the official online platform.
Ensure your application is submitted before the closing date
Experienced career development professional with a background in student administration and guidance across several South African universities. Over the years, I have supported students in shaping their academic and professional journeys, providing career counselling, employability training, and placement support. I now focus on helping young graduates successfully transition from university or college into the workplace, bridging the gap between education and employment through practical guidance and career-readiness initiatives.