Empact Group, a leading provider of Integrated Facilities Management Solutions, is looking for a Helpdesk Operator to join its operations team at Amandelbult Mine Town in Limpopo.
This role is ideal for candidates with strong communication skills, customer service experience, and an interest in administrative operations within a high-performance service environment.
As the first point of contact for residents, visitors, and guests, you’ll ensure professional front-desk support, accurate record-keeping, and smooth coordination across teams in line with UjuESS service standards.
Highlights
- Employer: Empact Group – Integrated Facilities Management Solutions
- Position: Helpdesk Operator
- Location: Amandelbult Mine Town, Limpopo
- Type: Fixed-Term Contract
- Industry: Facilities / Hospitality Operations
- Closing Date: 25 November 2025
About Empact Group
Empact Group is one of South Africa’s leading providers of catering, cleaning, and integrated workplace management solutions, serving mining, healthcare, education, and corporate sectors nationwide.
The group’s UjuESS division supports remote-site hospitality and accommodation services, ensuring operational excellence through a focus on customer care, accountability, and teamwork.
Role Overview
The Helpdesk Operator will provide professional front-desk services, manage guest interactions, and oversee daily helpdesk operations. You’ll be responsible for logging requests, managing check-ins and check-outs, and maintaining accurate administrative records to support the site’s operational efficiency.
Key Responsibilities
- Operate the Reception / Help Desk, serving as the primary contact for residents, visitors, and staff.
- Manage guest check-in and check-out processes accurately and professionally.
- Respond promptly to inquiries, requests, and complaints, ensuring high levels of customer satisfaction.
- Record and track service requests through the Help Desk system.
- Perform daily cash-ups and maintain accurate financial records.
- Report supplier delivery or quality issues to management.
- Support the Camp Supervisor and team with general administration.
- Maintain compliance with company policies and operational procedures.
- Contribute to a welcoming and efficient service environment aligned with Empact’s standards.
Minimum Requirements
- Grade 12 (Matric)
- 1-2 years’ experience in customer service, reception, or administrative support
- Computer literacy (MS Office and help desk systems)
- Strong communication and interpersonal skills
- Detail-oriented, organised, and adaptable
- Positive attitude and professional conduct
- Experience in a remote-site or hospitality environment advantageous
Key Competencies
- Excellent customer service orientation
- Clear verbal and written communication
- Integrity and reliability
- Strong teamwork and accountability
- Ability to manage multiple tasks in a fast-paced environment
