Tenacity is giving you the chance to gain work experience, earn a stipend, and qualify with a nationally recognised NQF Level 4 Certificate—at no cost to you.
This 15-month Learnership Programme combines classroom-based training with on-the-job experience in Tenacity’s Customer Services team. If you’ve got the drive to learn and grow, this is your opportunity to shine.
Location: Northern Suburbs, Cape Town
Closing Date: Not specified
Duration: 15 Months
Qualification: NQF Level 4 Certificate in Micro Finance
Who Can Apply?
You are eligible if you:
- Are a South African citizen aged between 18 and 30
- Are currently unemployed and not studying
- Have Grade 12 / Matric with Mathematics or Mathematical Literacy
- Have little to no previous work experience
- Are willing to work shifts and weekends
- Have not participated in any learnership or skills programme in the past 12 months
- Have a positive attitude and are serious about your future
Key Responsibilities
As a learner, you will:
- Attend all classroom training and complete competency assessments
- Build a Portfolio of Evidence (PoE) as part of your qualification
- Serve real customers in a live call centre environment
- Answer inbound or outbound customer queries professionally
- Handle account-related admin and escalate issues where needed
- Deliver excellent service and stick to policies and procedures
What Skills Do You Need?
This opportunity is ideal for people who:
- Love helping customers and solving problems
- Communicate well in English (spoken and written)
- Are calm under pressure and quick on their feet
- Are self-motivated, adaptable, and eager to learn
- Can manage their time and juggle multiple tasks
Not Qualified Yet? Here’s How to Prepare
If you don’t have Matric or feel you’re not ready, you can still qualify in future by enrolling in one of these high-value entry-level training programmes:
- Customer Service Skills Certificate – [Coursera/Udemy/Alison]
- Call Centre Training – Skills Academy or Oxbridge Academy
- Matric Rewrite or Upgrade – Department of Basic Education or private colleges
Getting basic NQF-aligned qualifications will open doors to learnerships like this one.
How to Apply
To apply, visit the official application portal below: