Assistant Director: Information Communication Technology (ICT)
Retail
Minimum Requirements
- Applicants must be in possession of a Grade 12 Certificate and National Diploma (NQF level 6) / Degree qualification in Information Technology / Computer Science or related equivalent qualification.
- Minimum of 3 years' experience at junior management level in ICT environment relating to Local Area Network (LAN) and Wide Area Network (WAN), ICT servers and applications, Network and Hardware support.
- Job-related knowledge: Government Systems Structure.
- A sound knowledge and understanding of the South African ICT landscape and operations.
- Technical expertise of ICT goods and services.
- ICT Acts and policies.
- Government decision-making processes.
- Internal control and risk management.
- Project management principles and tools.
- Understanding and management of information and formal reporting systems.
- Understanding and management of information and data security systems.
- Job-related skills: Planning and organising.
- Interpersonal relations.
- Communication (verbal and written).
- Analytical.
- Advanced computer literacy.
- Problem solving.
- Financial management.
- A valid driver's licence.
Responsibilities
- Provide Local Area Network (LAN) and Wide Area Network (WAN) support.
- Check connectivity on transversal and business application systems.
- Report on the functionality of the systems.
- Monitor systems reconnections.
- Manage, assess and resolve network infrastructure connectivity (Switches, Routers and Access Points (AP's)).
- Receive new user creation forms from users and submit for creation on departmental network.
- Provide feedback on new user creations.
- Process and submit user network terminations as received from Human Resource Management (HRM).
- Compile monthly Information Technology (IT) reports.
- Manage and maintain ICT servers and applications.
- Monitor and assess server environment and access control.
- Ensure server and connection issues are assessed and resolved satisfactorily.
- Report and manage escalation of server room issues for smooth resolutions.
- Facilitate, install and update of ICT Application, e.g., Antivirus, etc.
- Scan and clean computers for viruses.
- Scan and remove unwanted/unapproved applications.
- Setup, configure and connection of IT applications.
- Manage and monitor Network and Hardware support to business/users via ICT Call logging process.
- Attend and manage user workstation ICT logged calls (allocation, resolution, resolution update) in respect of hardware, software and network in context to the Service Level Agreement (SLA) timelines.
- Generate call management reports.
- Review and implement corrective actions on calls/processes.
- Participate in central ICT projects of rolling out new initiatives in departmental offices across the province.
- Conduct ICT business needs and equipment assessment report with related recommendations on resolutions/specification.
- Supervise and manage.
- Manage the day-to-day operations.
- Manage staff subordinates' work allocation and leave.
- Ensure that calls are resolved and closed within the stipulated SLA time frame.
- Manage National Office / Provincial ICT projects and provide project status updates.
