Regional Operations Manager: Hospitality
Facilities Management, Business Services
Minimum Requirements
- Minimum Qualification: Matric / Grade 12
- Relevant tertiary (Degree, Certificate or Diploma) in Hospitality, Operations / Retail Management, or related field
- Basic understanding of HR procedures and labour legislation.
- Proficiency in MS Excel and operational reporting tools.
- Excellent organisational and time management skills.
- Willingness to travel and work flexible hours.
- Leadership skills
- Attention to detail.
- Sense of urgency.
- Able to work under pressure.
- Be flexible and adaptable.
- Demonstrated understanding of the operational demands of the hospitality industry, with the ability to maintain exceptional service standards, manage high-pressure environments, and ensure a superior guest experience across multiple sites
- Proven hospitality experience is essential, with a strong understanding of service standards and guest-focused environments
- Well-networked within the cleaning, facilities management, or hospitality industry, with the ability to source resources, benchmark best practices, and maintain strategic relationships.
- A minimum of 5–10 years’ experience in a management role , overseeing multi-site operations, teams, and service delivery within cleaning, facilities management, or hospitality environments.
- At least 5 years’ experience as an Executive Housekeeper or Cleaning Manager within the hospitality sector , with proven ability to manage large teams, maintain high hygiene standards, and deliver service excellence.
- working with the Opera system or similar hospitality management systems will be highly advantageous.
- Strong knowledge of cleaning processes and hygiene standards.
- Ability to interpret SLAs and conduct site audits.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific sla’s.
- Strong MS Office skills and Duties & Responsibilities Overseeing daily cleaning operations and supervising site teams..
- Ensuring compliance with hygiene, safety, and Tsebo quality standards
- Managing staffing levels, recruitment, and training.
- Monitoring performance and implementing corrective actions.
- Conducting site audits and resolving service issues.
- Managing budgets, stock, and equipment usage.
- Promoting sustainable cleaning practices and reducing waste.
- Driving innovation through new cleaning technologies and methods.
- Building strong client relationships and responding to service needs.
- Supporting Tsebo’s values through ethical leadership and operational excellence.
- Managing and maintaining accurate time and attendance records.
- Ensuring compliance with scheduling, rostering, and labour cost controls.
- Using workforce management systems to monitor attendance trends and resolve discrepancies.
- Ensure optimal management of labour to meet operational requirements.Proactively manage and maintain a pool of trained relief staff to ensure seamless service delivery and prevent operational disruptions
- Valid driver’s license and own reliable vehicle, with willingness to travel between sites as required
- Ensure that work schedules and job cards are accurately developed, implemented, and aligned to the specific requirements of each site
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- We are looking for a dynamic Regional Operations Manager to lead cleaning services across multiple sites in the Cape Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.
- with workforce systems.
Responsibilities
- Overseeing daily cleaning operations and supervising site teams..
- Ensuring compliance with hygiene, safety, and Tsebo quality standards
- Managing staffing levels, recruitment, and training.
- Monitoring performance and implementing corrective actions.
- Conducting site audits and resolving service issues.
- Managing budgets, stock, and equipment usage.
- Promoting sustainable cleaning practices and reducing waste.
- Driving innovation through new cleaning technologies and methods.
- Building strong client relationships and responding to service needs.
- Supporting Tsebo’s values through ethical leadership and operational excellence.
- Managing and maintaining accurate time and attendance records.
- Ensuring compliance with scheduling, rostering, and labour cost controls.
- Using workforce management systems to monitor attendance trends and resolve discrepancies.
- Ensure optimal management of labour to meet operational requirements.Proactively manage and maintain a pool of trained relief staff to ensure seamless service delivery and prevent operational disruptions
- Valid driver’s license and own reliable vehicle, with willingness to travel between sites as required
- Ensure that work schedules and job cards are accurately developed, implemented, and aligned to the specific requirements of each site
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
