Senior Facilities Manager
Facilities Management, Business Services
Minimum Requirements
- Matric
- Relevant tertiary technical qualification
- 5–10 years’ relevant facilities management experience
- Proven experience in managing operations, teams, and service contracts
- Strong financial and commercial acumen
- Understanding of facilities management systems, equipment, and materials
- Knowledge of SLA and contract management
- Sound knowledge of OHS legislation and compliance
- Understanding of labour relations and relevant legislation (LRA)
- Proficiency in MS Office (Word, Excel, PowerPoint, Projects)
- Valid driver’s license and own transport
- Deciding and Initiating Action – Takes ownership and makes timely decisions
- Leading and Supervising – Provides direction, motivates teams, and develops talent
- Relating and Networking – Builds strong internal and external relationships
- Presenting and Communicating – Communicates clearly and confidently
- Formulating Strategies and Concepts – Thinks strategically and aligns operations to long-term goals
- Review all external service provider SLAs and assess compliance with FM output specifications
- Ensure monitoring and audit processes meet contractual and regulatory requirements
- Evaluate reporting structures internally and externally
- Review and improve organisational structures, reporting lines, and job roles
- Lead, coach, and develop site management and operational teams
- Align team outputs with contract requirements, FM specifications, and business objectives
- Drive team engagement, training, and succession planning (including BEE compliance)
- Manage employee relations in line with labour legislation and company policies
- Build and maintain strong client relationships at all levels
- Establish effective and proactive communication channels with customers
- Ensure service delivery meets or exceeds customer expectations
- Ensure full compliance with OHS Act and statutory requirements
- Maintain and monitor safety systems, procedures, and appointments
- Conduct audits and implement corrective actions where required
- Ensure accurate and timely reporting (internal and external)
- Facilitate and attend management meetings and maintain records
- Monitor action items and ensure follow-through
- Identify operational and technical risks Develop and implement mitigation strategies
- Work closely with technical teams to manage risks effectively
- Implement and monitor quality systems in line with project agreements
- Ensure compliance with IMS (Integrated Management System) standards
- Monitor service delivery performance and drive continuous improvement
- Manage OPEX and CAPEX in line with budget and contract requirements
- Review financial reports and variance analysis
- Ensure adherence to financial policies and approval frameworks
- Maintain and update the document library at site and regional level
- Ensure all contract and compliance documentation is accurate and accessible
- Conduct periodic checks and corrective actions
- Ensure adherence to ISO 9001, ISO 14001, and ISO 45001 standards
- Promote a strong safety, health, environmental, and quality culture
- Minimum Qualifications
- Technical Skills
- Behavioural Competencies
- Service Level Agreement (SLA) Management
- Operations & Team Management
- Customer Relationship Management
- Occupational Health and Safety (OHS)
- Reporting & Governance
- Risk Management
- Quality Management
- Financial Management
- Document Control
- SHEQ Compliance
Responsibilities
- Review all external service provider SLAs and assess compliance with FM output specifications
- Ensure monitoring and audit processes meet contractual and regulatory requirements
- Evaluate reporting structures internally and externally
- Review and improve organisational structures, reporting lines, and job roles
- Lead, coach, and develop site management and operational teams
- Align team outputs with contract requirements, FM specifications, and business objectives
- Drive team engagement, training, and succession planning (including BEE compliance)
- Manage employee relations in line with labour legislation and company policies
- Build and maintain strong client relationships at all levels
- Establish effective and proactive communication channels with customers
- Ensure service delivery meets or exceeds customer expectations
- Ensure full compliance with OHS Act and statutory requirements
- Maintain and monitor safety systems, procedures, and appointments
- Conduct audits and implement corrective actions where required
- Ensure accurate and timely reporting (internal and external)
- Facilitate and attend management meetings and maintain records
- Monitor action items and ensure follow-through
- Identify operational and technical risks Develop and implement mitigation strategies
- Work closely with technical teams to manage risks effectively
- Implement and monitor quality systems in line with project agreements
- Ensure compliance with IMS (Integrated Management System) standards
- Monitor service delivery performance and drive continuous improvement
- Manage OPEX and CAPEX in line with budget and contract requirements
- Review financial reports and variance analysis
- Ensure adherence to financial policies and approval frameworks
- Maintain and update the document library at site and regional level
- Ensure all contract and compliance documentation is accurate and accessible
- Conduct periodic checks and corrective actions
- Ensure adherence to ISO 9001, ISO 14001, and ISO 45001 standards
- Promote a strong safety, health, environmental, and quality culture
- Service Level Agreement (SLA) Management
- Operations & Team Management
- Customer Relationship Management
- Occupational Health and Safety (OHS)
- Reporting & Governance
- Risk Management
- Quality Management
- Financial Management
- Document Control
- SHEQ Compliance
