IT Manager
Recruitment, Professional Services
Minimum Requirements
- Relevant IT qualification
- 5+ years’ experience in IT Support, Systems Administration, or IT Management
- Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
- with Pastel, Payspace, or similar payroll/accounting systems advantageous
- Strong troubleshooting and systems integration experience
- managing hardware, software, networks, and user support
- Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
- Strong understanding of IT security, compliance, and data integrity
- managing or mentoring IT teams
- Excellent communication and stakeholder management skills
- Comfortable working in an on-call support environment when required
- d Information Technology Manager to oversee IT infrastructure, LIMS administration, systems integration, user support, and IT team management across a fast-paced operational environment. This role requires someone technically strong, hands-on, and comfortable with an on-call / 24-7 support environment when required
- in IT Support, Systems Administration, or IT Management
- with LIMS systems, ERP/payroll systems, or integrated business platforms
- Strong troubleshooting and systems integration
- Excellent communication and stakeholder management
Responsibilities
- Act as primary administrator and SME for LIMS and integrated company systems
- Configure and maintain master data, permissions, workflows, and system settings
- Manage user access, security roles, and system configurations
- Support laboratory staff with troubleshooting and workflow issues
- Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
- Install and configure operating systems, drivers, and business applications
- Configure and maintain interfaces between LIMS and laboratory instruments
- Troubleshoot connectivity, interface, and data transfer issues
- Work with vendors and internal teams on integrations and upgrades
- Resolve hardware, software, network, and application-related issues
- Provide remote, telephonic, and onsite support to users
- Maintain troubleshooting documentation and support logs
- Drive systems optimisation and operational efficiencies
- Monitor and maintain data integrity within systems
- Assist with QC processes and compliance reporting
- Generate operational and analytical reports from LIMS and business systems
- Ensure proper data archiving and retention procedures
- Maintain IT asset registers, software licensing, and maintenance schedules
- Train users on LIMS functionality, IT systems, and best practices
- Develop SOPs, troubleshooting guides, and technical documentation
- Conduct onboarding and systems orientation for staff
- Promote IT security awareness and efficient system usage
- Lead or participate in system upgrades, implementations, and integrations
- Conduct system testing and rollout support
- Identify opportunities for automation and process improvement
- Collaborate with operational teams to improve workflows and efficiencies
- Ensure systems comply with regulatory and security standards
- Support audits related to systems and data integrity
- Enforce IT security and confidentiality protocols
- Manage and support the internal IT team
- Oversee IT operations and escalations within the business environment
- LIMS Systems
- Windows Environment
- Networking & Hardware Support
- ERP / Payroll Systems (Pastel, Payspace advantageous)
- System Integrations & Interfaces
- Remote Support Tools
- Data Reporting & Documentation
- IT Security & Access Management
- LIMS & Systems Administration
- Systems Integration & Technical Support
- Data Management & Reporting
- Training & Documentation
- Projects & Continuous Improvement
- Compliance & Leadership
- Tech Stack / Environment
- Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
- We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise
