Administrative Officer: Support Services (Death Administration Office)
Healthcare, Government, Public Service
Minimum Requirements
- Senior Certificate or equivalent qualification.
- Knowledge of death administration processes, including natural and unnatural deaths.
- Knowledge of relevant legislation and protocols, including the Occupational Health and Safety Act, National Health Act, and Batho Pele Principles.Supervisory, organisational and planning skills.
- Labour Relations and disciplinary process knowledge.
- Strong administrative and operational skills.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality and professionalism.
- Computer literacy and data capturing/reporting skills.
- Ability to work under pressure and meet deadlines.
- Ability to work with people from all walks of life and to handle conflict in a professional manner.
- Computer literacy, especially in Microsoft Excel and database management.
- Good interpersonal skills.
- Punctual, observant and professional.
- Innovative with strong problem-solving abilities as well as strong leadership skills.
- Knowledge of Government policies and prescripts.
- Appropriate administrative and supervisory experience. Appropriate experience in a hospital environment: support services.
- Willingness to rotate as required and perform after hour duties, including weekends and Public Holidays.
Responsibilities
- Supervise, organise and control personnel and resources to ensure optimal service delivery in the Death Administration Office as well as limited support services components (e.g.
- Pneumatic Tube Station).
- Ensure smooth operational flow of deceased patients, including timely removal from wards and liaison with undertakers and contracted service providers.
- Facilitate communication and handover of deceased persons to undertakers, and relevant stakeholders.
- Process and verify all death-related documentation, including DHA1663, cremation, non-contagious and pauper burial forms.
- Liaise with families, next of kin and stakeholders regarding storage, transfers, burial and cremation.
- Manage unclaimed bodies and destitute processing in accordance with the National Health Act.
- Ensure invoices and payments to contracted companies/service providers are processed timeously.
- Maintain accurate death registers, databases, reports and statistics.
- Oversee leave administration, attendance registers, PERMIS reviews and other HR-related.
- Enforce discipline and ensure compliance with policies, procedures and protocols.
- Compile weekly and monthly operational reports.
