Consumer Officer
Retail
Minimum Requirements
- An NQF 6 qualification in Business Management / Economics / Public Administration / Commercial Law / Business Administration / Law or equivalent as recognized by SAQA.
- Two (2) years’ experience in Consumer Affairs field, dealing with LCPA, CPS Legislation or inspectorate and investigation environment.
- Valid driver’s license (with exception of persons with disability).
- Skills and Knowledge: Knowledge of relevant legislation (CPA, LPCA and PSA).
- Knowledge of Public Sector Policies and Regulations.
- Consumer care skills.
- Good communication skills (verbal and written).
- Negotiation skills.
- Presentation skills.
- Analytical and problem-solving skills.
- Report writing skills.
- Computer literacy.
- Planning and organising skills.
- Public speaking skills.
- Attention to detail.
- Project management skills.
- Facilitation skills.
- Ability to work under pressure.
Responsibilities
- Render administrative support services in the Consumer Affairs offices.
- Conduct compliance inspections.
- Conduct investigation of consumer complaints.
- Conduct consumer education and prepare reports.
- Liaise with consumers and stakeholders.
- Administer LPCA and CPA.
