Senior Support Engineer
Retail, Apparel / Fashion
Minimum Requirements
- Grade 12 / Matric
- Qualification or certification in Information Technology or related fields (e.g., A+, N+, MCSA, MCSE or equivalent)
- Minimum of 2+ years’ Requirements .
- Identify and repair hardware and software issues across supported devices.
- Resolve hardware, peripheral, and network connectivity issues in a timely manner.
- Perform standby/on-call support in rotation with other team members .
- Support patch management and updates of operating systems within store environments.
- Assist in the technical upgrading, maintenance, and continuous improvement of the IT environment and systems.
- Manage and support the testing, validation, and deployment of new applications and systems.
- Effectively diagnose hardware and software problems and replace defective components.
- Escalate unresolved or complex issues to the Team Lead or Manager as required.
- Ensure root cause identification and contribute to long-term problem resolution.
- Ensure all technical documentation is completed, accurate, and kept up to date.
- Maintain records of incidents, resolutions, and system changes in accordance with IT standards.
- Install, upgrade, support, and troubleshoot workstations, printers, scanners, PEDs, and other authorized network-connected devices within store environments.
- Customize desktop hardware and operating systems to meet environment standards and site Responsibilities Support & Maintenance Install, upgrade, support, and troubleshoot workstations, printers, scanners, PEDs, and other authorized network-connected devices within store environments.
- System Administration
- Diagnostics & Escalation
- Documentation
- Qualifications and Experience d Senior Systems Engineer to join our IT Store Operations team.
- This role is critical in ensuring continuity of support and maintaining operational stability across the Store Operations environment.
- With an increasing reliance on retail systems—particularly POS platforms such as Oracle Xstore—and a growing complexity within the IT landscape, an additional skilled technical resource is essential.
- The successful candidate will play a key role in sustaining service levels, supporting ongoing initiatives, and ensuring the efficient resolution of issues, thereby minimising operational disruptions and delays across the business.
- Key Responsibilities Support & Maintenance
- Customize desktop hardware and operating systems to meet environment standards and site Responsibilities Support & Maintenance
- Customize desktop hardware and operating systems to meet environment standards and site
- and Experience Grade 12 / Matric
Responsibilities
- Install, upgrade, support, and troubleshoot workstations, printers, scanners, PEDs, and other authorized network-connected devices within store environments.
- Customize desktop hardware and operating systems to meet environment standards and site Responsibilities Support & Maintenance Install, upgrade, support, and troubleshoot workstations, printers, scanners, PEDs, and other authorized network-connected devices within store environments.
- Support & Maintenance
- Customize desktop hardware and operating systems to meet environment standards and site Responsibilities Support & Maintenance
- Customize desktop hardware and operating systems to meet environment standards and site
