Customer Service Assistant (Temp)
Retail, Wholesale / FMCG
Minimum Requirements
- Essential Grade 12 / Matric Beneficial Degree/Diploma or Courses in Communications or a related field
- Grade 12 / Matric
- Degree/Diploma or Courses in Communications or a related field
- This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.
- The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.
- The Customer Services Assistant ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
- To ensure that we optimise our service delivery to our customers and align with our teams, the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements
- Job Advert Details Job Category Customer Service Knowledge and Skills Essential
- Strong proficiency in Microsoft Office 365, including SharePoint Online
- Job Objectives Delivering high quality customer service and continually contributing towards a culture of customer service
- excellence – being passionate about the customer
- Customer Service
Responsibilities
- Delivering high quality customer service and continually contributing towards a culture of customer service
- excellence – being passionate about the customer
