Administrator: Quality Control
Financial Services, Insurance
Minimum Requirements
- Matric.
- Recognition of prior learning(preferred).
- Extensive knowledge of compliance with SARS & FSB regulations
- Quality checking Experience And Competencies Collaboration.
- Customer orientation.
- Impact and influence.
- Accountability.
- Adaptability.
- Attention to detail.
- Communication skills.
- Check and verify all financial and non-financial operational transactions, including client interactions, accurately and within the agreed turnaround times and service level agreements, ensuring no daily backlog in quality queues.
- Identify and clearly note gaps in transactional processing performance or service delivery, and give concise recommendations/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants, and to allow accurate reporting on up-skilling and development to the operational management team.
- Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
- In collaboration with the Portfolio Manager, implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
- Contribute and ensure compliance with relevant legislation and risk mitigation strategies.
- Deliver on service level agreements to ensure that the overall client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Adopt a performance culture that exceeds service delivery expectations, maintaining high-quality output within the service level agreement.
- Adopt a culture of accountability for personal, regional, and cross-regional queue management to ensure the full turnaround time of quality control items is maintained.
- Understand the impact of the quality effort on the overall client Responsibilities Check and verify all financial and non-financial operational transactions, including client interactions, accurately and within the agreed turnaround times and service level agreements, ensuring no daily backlog in quality queues.
- Collaboration.
- Qualifications Matric.
- Understand the impact of the quality effort on the overall client
- And Competencies Collaboration.
Responsibilities
- Check and verify all financial and non-financial operational transactions, including client interactions, accurately and within the agreed turnaround times and service level agreements, ensuring no daily backlog in quality queues.
- Identify and clearly note gaps in transactional processing performance or service delivery, and give concise recommendations/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants, and to allow accurate reporting on up-skilling and development to the operational management team.
- Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
- In collaboration with the Portfolio Manager, implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
- Contribute and ensure compliance with relevant legislation and risk mitigation strategies.
- Deliver on service level agreements to ensure that the overall client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Adopt a performance culture that exceeds service delivery expectations, maintaining high-quality output within the service level agreement.
- Adopt a culture of accountability for personal, regional, and cross-regional queue management to ensure the full turnaround time of quality control items is maintained.
- Understand the impact of the quality effort on the overall client Responsibilities Check and verify all financial and non-financial operational transactions, including client interactions, accurately and within the agreed turnaround times and service level agreements, ensuring no daily backlog in quality queues.
- Understand the impact of the quality effort on the overall client
