Showroom Manager - Riverwalk Shopping Centre
Retail, Homeware
Minimum Requirements
- Drive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance
- Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets
- Monitor hourly, daily, weekly, and monthly individual and team performance
- Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition
- Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds
- Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required
- Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities
- Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission
- Ensure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support
- Manage customer escalations professionally and timeously via approved internal channels
- Ensure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods
- Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets
- Allocate clear performance expectations and monitor achievement against targets
- Ensure leave, attendance, and schedules are managed and captured accurately on approved systems
- Build capability through coaching, one-on-one engagement, and regular performance feedback
- Recognize, reward, and address performance appropriately in line with company guidelines
- Ensure all new employees’ complete induction, policy training, and required signoffs
- Actively participate in and support all required training interventions, including in-store and formal programmes
- Ensure training registers, confirmations, and feedback are completed and submitted timeously
- Ensure staff schedules support attendance at required training and development initiatives
- Maintain high standards of visual merchandising, housekeeping, and showroom presentation always
- Ensure promotions and visual changes are implemented accurately and signed off as required
- Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately
- Implement and track action plans arising from store visits, audits, and performance reviews
- Ensure all policies, procedures, and operational standards are adhered to and acknowledged by staff
- Manage controllable expenses within approved budgets
- Ensure accurate reconciliation and submission of expense documentation within required timeframes
- Oversee cash handling, float management, reconciliations, and discrepancy management in line with policy
- Investigate, manage, and escalate variances and discrepancies timeously
- Ensure compliance with all receiving storage, scanning, and stock movement processes
- Monitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses
- Ensure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock
- Maintain organized stockrooms in line with layout and identification standards to prevent damage
- Manage floor, supplier, and delivery damages in line with approved processes
- Prepare for and manage stock takes, ensuring accuracy, readiness, and shrinkage targets are achieved
- Ability to work shifts, weekends, and public holidays
- Clear credit and criminal record
- Customer-focused with a strong commercial mindset
- Ethical, accountable, and professional in all interactions
- Resilient and able to perform under pressure in a fast-paced environment
- Inclusive leader who values teamwork and collaboration
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
- Deliver a consistent, high-quality customer
- aligned to the homechoice brand promise
- Ensure all employees are compliant with system access
- and mandatory training prior to access being granted
- Maintain accurate records, documentation, and signoffs required for audit and governance
- in a retail, sales-driven environment
- leading and managing teams
- Proven ability to manage performance, expenses, shrinkage, and
- Strong communication, leadership, and interpersonal
- Strong planning, organisational, and problem-solving
Responsibilities
- Ensure maintenance issues are logged and followed up via approved internal systems
- Act as a role model for ethical conduct, accountability, and adherence to governance standards
- Matric (Grade 12) or equivalent
- A tertiary qualification in Retail, Sales, or Marketing
