24hr Flexi Sales Associate - Lephalale Mall
Retail, Homeware
Minimum Requirements
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager
- Build customer trust through accurate information, ethical selling, and clear expectation setting
- Maintain strong knowledge of products, categories, pricing, and promotions
- Ensure all selling and quoting is accurate and aligned to approved catalogues and systems
- Stay informed of product updates, promotions, and sales initiatives
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously
- Ensure all required customer documentation is complete and compliant
- Maintain accurate records and system entries to support reporting and audits
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment
- Ensure products are handled with care to prevent damages
- Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor
- Follow stock control procedures and report discrepancies or risks
- Adhere to all policies, procedures, quality standards, and internal controls
- Follow cash handling procedures when processing payments, refunds, or credits
- Participate in required training, inductions, and policy sign-offs
- Escalate risks, errors, or non-compliance to the Store Supervisor
- Work collaboratively with team members to achieve showroom targets
- Support promotions, campaigns, and activations as instructed
- Grade 12 / Matric (minimum requirement)
- Availability to work shifts, weekends, and public holidays
- Clear credit and criminal record
- Customer-focused with a strong service mindset
- Persuasive, confident, and professional communicator
- Detail-oriented with a focus on accuracy and quality
- Resilient, adaptable, and able to work in a fast-paced environment
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
- Be flexible in supporting operational
- Minimum 1 years’ retail sales
- Customer-facing sales
- within a target-driven environment
- Homewares retail
- (advantageous)
Responsibilities
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue
- Support acquisition activities, including account openings and order processing
