First National Bank (FNB) is offering a Call Centre Internship designed to give you hands-on experience, professional development, and access to real-world customer service scenarios.
Location: Johannesburg, Gauteng
Closing Date: 14 April 2025
Duration: 12 Months (Full-Time Internship)
Position Type: Entry-Level | Paid Internship
Minimum Requirements
To be eligible, you must:
- Have a Matric certificate (Grade 12)
- Be currently unemployed
- Have at least 1 year of call centre or customer service experience (advantageous but not mandatory)
- Be able to communicate clearly and professionally
- Be passionate about helping others and solving problems
- Be adaptable, self-driven, and eager to learn
What You’ll Learn and Do
As a Call Centre Intern, you will:
- Respond to customer queries via phone, email, or live chat
- Resolve customer complaints with empathy and professionalism
- Deliver outstanding service in line with FNB’s customer experience standards
- Handle day-to-day admin and call centre functions
- Work collaboratively in a dynamic, fast-paced team
- Support governance and compliance initiatives
- Continuously seek ways to improve processes and customer satisfaction
- Attend and contribute to team meetings
- Learn how to operate within SLA-driven environments
Why Choose FNB’s Internship?
You’ll benefit from:
- Real-world experience in banking and financial customer support
- Access to mentorship, training, and feedback
- The chance to grow your technical, communication, and teamwork skills
- Exposure to innovation within one of SA’s leading banks
- Networking and career-building opportunities
Not Qualified Yet? Here’s How to Qualify
If you don’t have experience yet, build your skills with these entry-level online training programmes:
- Customer Service & Call Centre Certification – Udemy or Coursera
- Certificate in Contact Centre Operations – Offered by Oxbridge Academy, Damelin, or iCOLLEGE
- Digital Skills for Africa – Google Digital Skills Africa
These platforms are often free or NSFAS-funded and are perfect for improving your career prospects.
How to Apply
Submit your application before 14 April 2025 via the official FNB Careers Portal below: