FNB is seeking a Call Centre Agents in various locations to handle customer calls and electronic communications effectively, ensuring customer needs and business objectives are met. The ideal candidates will have a strong background in telesales and excellent communication skills.
Closing date: 05 March 2025
Key Responsibilities
Sales and Customer Service:
- Achieve and exceed sales targets by selling a range of Value-Added Products.
- Conduct needs analysis to provide fit-for-purpose solutions.
- Offer personalized services to build lasting customer relationships based on trust, honesty, and integrity.
Productivity and Quality:
- Maintain 4 hours of talk time and overall productivity of 7 hours.
- Provide accurate and objective information to customers.
- Capitalize on upsell and cross-sell opportunities.
- Ensure quality standards are met by adhering to sales scripts and maintaining a minimum of 90% QA score.
Compliance and Process Adherence:
- Meet all TCF and compliance obligations.
- Adhere to The Engine Room processes and FirstRand policies.
- Ensure correct lead outcomes are selected.
Professional Development:
- Keep up to date with product changes and market trends.
- Remain Fit & Proper and comply with legislative requirements.
Requirements
- Excellent communication skills.
Qualifications
- Matric.
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits).
- NQF Level 4 Short Term Insurance.
Experience
- Minimum 12 months of telesales experience.
- Insurance background beneficial.
- Service and Maintenance sales experience advantageous.
Skills
- Fluent in English.
Johannesburg: Call Centre Agent
Experienced career development professional with a background in student administration and guidance across several South African universities. Over the years, I have supported students in shaping their academic and professional journeys, providing career counselling, employability training, and placement support. I now focus on helping young graduates successfully transition from university or college into the workplace, bridging the gap between education and employment through practical guidance and career-readiness initiatives.