First National Bank (FNB) is seeking a Branch Controller to manage branch resources, oversee operations, and ensure compliance with audit and risk processes.

The role is central to driving sales, enhancing customer experiences, and ensuring operational efficiency within the branch. This is an excellent opportunity for an experienced professional who thrives on leadership, process improvement, and customer service.

Location: Midrand, Gauteng, South Africa
Closing Date: 30 September 2025

Key Responsibilities

Manage branch resources and ensure implementation of operational policies.
Drive digitisation and customer migration strategies to improve effectiveness.
Monitor compliance with audit requirements and risk processes.
Manage people effectively by creating a culture of growth and high performance.
Identify and expand opportunities with creditworthy and profitable customers.
Enhance service delivery to meet or exceed customer expectations.
Contain costs through process improvements and waste reduction.

Requirements

Relevant business/financial qualification (Bachelor’s Degree or equivalent advantageous).
Proven experience in branch management, retail banking, or financial services.
Strong leadership and team management skills.
Knowledge of risk management, compliance, and audit standards.
Analytical and problem-solving skills.
Excellent communication and customer service orientation.