Lead, Service Management
Financial Services, Banking
Minimum Requirements
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Expertise
- Developing Strategies
- Directing People
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Providing Insights
- Resolving Conflict
- Showing Composure
- Upholding Standards
- Financial Management (Financial)
- Information Security Management
- IT Risk Management
- Knowledge of Banking & Financial Service
- Service Level Management
- Vendor Evaluation and Management
- ITIL Certification
Responsibilities
- To proactively direct the Service Lifecyle management of large and complex customer facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.
