Deputy Director: Digital Media
Retail
Minimum Requirements
- Applicants should be in possession of an appropriate National Diploma (NQF 6) as recognised by SAQA in Journalism, Media Studies, Multimedia Studies, Communication or equivalent related qualification.
- Four (4) years’ relevant experience of which two (2) years should be on salary level nine (9), ten (10) or equivalent junior management level.
- in website content management, digital publishing, content management systems and the distribution of government information through digital platforms.
- Competency in one or more content management systems, such as SharePoint, Drupal, WordPress and Joomla.
- Knowledge of government communication, web publishing standards, digital content coordination, online audience needs and content quality assurance.
- Excellent writing and editing skills in English.
- Understanding of digital content management, web publishing environments, online collaboration tools and emerging technologies that support digital communication, workflow automation and citizen engagement.
- in coordinating teams, managing workflows, compiling reports, maintaining records and working with internal and external stakeholders.
- Excellent interpersonal, stakeholder engagement and communication skills.
- Ability to work independently with minimal direct supervision and as part of a team.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in more than one South African official language will serve as an added advantage.
- Knowledge and understanding of no-code and low-code technologies, web application development platforms and AI-powered digital tools will serve as an added advantage.
- or familiarity with modern web development and digital engagement platforms, including Wix, customer relationship management systems, Microsoft Power Apps, chatbot development tools, Adobe Creative Suite and omnichannel digital communication tools or platforms, will serve as an added advantage.
Responsibilities
- The successful candidate will be responsible for coordinating the implementation of the websites and web publishing component of the Digital Media Directorate’s operational work.
- Coordinate the daily administration, maintenance, improvement and content management of GCIS-managed websites and related content management systems.
- Coordinate the identification, selection, preparation, uploading and updating of website content to ensure that information remains accurate, relevant, accessible and up to date.
- Provide operational oversight of allocated GCIS-managed websites and related digital publishing platforms, including SAnews, Vuk’uzenzele and other relevant content management systems.
- Monitor website functionality, content quality and user experience, and coordinate the resolution of contentrelated or system-related issues with relevant stakeholders.
- Support website improvements, including content structure, navigation, accessibility, searchability, usability and compliance with approved editorial, branding and web publishing standards.
- Assist with the development, updating and implementation of guidelines, standards and procedures relating to website content management, digital publishing, content governance and quality assurance.
- Provide advisory services and support to government departments and internal stakeholders on website content management, web publishing and the use of content management systems.
- Coordinate operational activities within the unit, including workflow processes, task allocation, deadline management and support to team members.
- Compile reports on website activities, content updates, performance trends, risks, challenges and areas requiring improvement.
- Manage website-related correspondence, stakeholder requests and official email communication to ensure timely responses, proper coordination and accurate record-keeping.
- Maintain records and utilise enterprise information management systems, including the SharePoint Document Centre, to ensure that work-related documents and correspondence are stored in accordance with the GCIS File Plan and records management requirements.
- Contribute to digital projects, campaigns and online communication activities by ensuring that relevant website content is published, updated and aligned with approved communication priorities.
- Provide support within the broader Digital Media Directorate, including digital publishing, content scheduling, campaign support, monitoring of digital platforms, social media coordination and related online communication activities, as and when required.
