Eoc Coordinator
Healthcare, Hospitals
Minimum Requirements
- Minimum 1 year call taking experience
- Above-average performance in current role
- Exhibit excellent communication (listening skills in particular) and administrative skills
- Minimum typing speed – 50 words per minute
- Ability to Multi-task and operate multiple software programs simultaneously
- Excellent problem-solving capabilities
- Ability to communicate comfortably with Senior Management
- Relevant computer proficiency (Microsoft Office
- Google Chrome
- Google Maps)
- Excellent knowledge of the functions of and operation of the Emergency Operations Centre and its related equipment and capabilities specific to the Inbound department
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation
- Matric or equivalent NQF level 4
- Current registration with the HPCSA as a BAA, AEA or ECA
Responsibilities
- Share appropriate knowledge with relevant team members
- Listen with empathy while remaining professional at all times to complaints and compliments
- Liaison with other departments and relevant role payers both within and outside the organisation to ensure good customer relations and service quality
- Liaise with EOC Inbound Manager on duty (or the applicable 2IC) regarding primary IHT’s and CCO Manager (or the on duty ICU dispatcher) for long distance IHT’s
- Liaise with the case managers regarding medical justification /authorisation of cases
- Carry out any reasonable instruction or request from the Emergency Operations Centre Management
- Matric or equivalent NQF level 4
- Current registration with the HPCSA as a BAA, AEA or ECA
- Perform action steps to close the gap between the ideal and actual state of competence as indicated by management
- Commitment to learning and demonstrating teamwork
- Maintenance of high standard service levels within the department
