District Manager Operations
Retail, Healthcare / Pharmacy
Minimum Requirements
- An undergraduate qualification in Operations Management, Social Science, Leadership, Management or Administration at NQF 7 as recognized by SAQA.
- 5 Years’ Middle Management / Senior Management experience is required.
- Extensive experience in Operations Management is required.
- Knowledge of the Public Service Regulatory Framework.
- Knowledge of Departmental Legislations and Prescripts.
- Knowledge of the Constitution of South Africa.
- Knowledge and understanding of Immigration Services Acts.
- Knowledge and understanding of Civic Services Acts.
- Knowledge of the Public Finance Management Act and Regulations.
- A valid Driver's License.
- Willingness to travel and work extended hours.
- Completion of the Senior Management Services Pre-Entry Certificate upon appointment.
- and competencies: Strategic Planning.
- Strategic Management.
- Service delivery innovation.
- Client orientation and customer focus.
- People management and empowerment.
- Financial management.
- Honesty and integrity.
- Program and project management.
- Change management.
- Communication.
- Knowledge and information management.
- Decision making.
- Presentation Skills.
- Problem solving and analysis.
- Business Report Writing.
- Influencing and Networking.
- Planning and Organising.
- Operations Management.
- Capacity Planning.
- Research Methodology and Analysis.
- Policy Development.
- Diplomacy.
- Computer Skills Business Continuity.
- Support digital transformation.
- Patriotism, Honesty and Integrity.
Responsibilities
- The successful candidate will be responsible for, amongst others, the following specific tasks: Manage operations of the Civic services in the District in accordance with the service standards.
- Manage Civic Services operations on the issuing of enabling documents (e.g. birth, marriages, and deaths, travel documents, IDs / Smart Cards etc.).
- Identify external trends and patterns that will impact the medium and long term footprint and channel development.
- Manage the development of the footprint at Local Offices (small, medium and large), Permanent Service Points, Thusong centres, Health Facilities and mobile offices.
- Ensure the implementation of delivery against the mandates derived from the Government’s Programme of Action (POA).
- Oversee the security integrity of the national population register in the district as well as ensure effective utilisation of all relevant Civic Services systems.
- Ensure the accessibility of DHA services by the public and management of outreach programmes.
- Provide inputs in the development of Civic Services strategies.
- Oversee operations and activities of all Local offices to ensure they meet the needs of the clients in line with the departmental service standards.
- Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates.
- Ensure all processes are accurate and efficient in the execution of operations.
- Drive consistency and uniformity by enforcing Standard Operating Procedures (SOPs) and creating uniformity within DHA offices) that adhere to set requirements.
- Provide expert advice and guidance on District Municipality on operational issues and matters.
- Serve as a project leader within the District Municipality to ensure effective project management implementation.
- Oversee the operations of Immigration Services in the District /Metro Municipality accordance with service delivery standards.
- Manage compliance in line with all legislation administered by the department in the District / Metro Municipality.
- Provide executive support in the District.
- Foster effective inter-governmental and stakeholder relations within the District Municipality.
- Ensure effective and efficient management of human, physical and financial resources within the Unit.
- Coach and guide staff on compliance with all regulatory requirements.
- Support digital transformation.
