Academic Operations Coordinator
Education, Higher Education
Minimum Requirements
- Review Assessment Timetable in conjunction with Academic
- Operations Officers
- Assist with physical exam scripts (courier and control for
- retrieval and marking)
- Manages the administration of student data on SIS
- Manages deadlines for completion of data / spreadsheets for reports
- Documents academic query / request processes and outcomes
- Compiles graduation lists in conjunction with Academic Operations Officers
- Assist campus management and National with graduation
- Reviews assessment timetables in conjunction with Academic Operations Officer
- Allocate Lecturers and students to respective groups
- Assist with student and lecturer’s orientation
- Assist with student letters
- Assist the team during all Internal and external audits
- Complete all operational administration duties / tasks as delegated by Managers
- Managed specific tasks as delegated by the manager
- Report deviations via academic query to the management
- Give input on the annual policy review process
- Knowledge and understanding of the South African higher education systems and regulatory framework
- Ability to manage time effectively
- Attention to detail
- Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
- Administration and customer services experience 2-3 Year(s)
- Customer service orientated
- Ability to effectively cope with change
- Deadline orientated and can work well under pressure
- Be able to work in a team environment
- Effective communication skills
- Academic Administration
- Compliance – policy implementation
- Key Competencies
- To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
- Administration and
Responsibilities
- Manage student queries via IIE RC assist as an agent
- Resolve or assist with queries or requests on IIE RC Assist
- Sustain relationships with external service providers
- Escalate queries / requests within the campus communication
- protocol and ensure effective information sharing / referral
- Capture and update student notes on SIS
- Attend and assist in departmental meetings
- Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results
- Ability to effectively cope with change
- Deadline orientated and can work well under pressure
- Be able to work in a team environment
- Ensure admission criteria requirements are met
- Review Assessment Timetable in conjunction with Academic
- Operations Officers
- Assist with physical exam scripts (courier and control for
- retrieval and marking)
- Manages the administration of student data on SIS
- Manages deadlines for completion of data / spreadsheets for reports
- Documents academic query / request processes and outcomes
- Compiles graduation lists in conjunction with Academic Operations Officers
- Assist campus management and National with graduation
- Reviews assessment timetables in conjunction with Academic Operations Officer
- Allocate Lecturers and students to respective groups
- Assist with student and lecturer’s orientation
- Assist with student letters
- Assist the team during all Internal and external audits
- Complete all operational administration duties / tasks as delegated by Managers
- Managed specific tasks as delegated by the manager
- Report deviations via academic query to the management
- Give input on the annual policy review process
- Client Liaison & Communication
- Academic Admissions and Delivery
- Academic Administration
- Compliance – policy implementation
- The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student
- Ensure admission criteria
- Effective communication
