Operations Manager Hygiene and Pest Control Kzn Region
Facilities Management, Business Services
Minimum Requirements
- Minimum Matric / Grade 12
- Relevant tertiary qualification and/or equivalent Experience .
- Must have a valid driver’s license and own reliable vehicle.
- Minimum of 5 years’ experience in a similar environment on middle management level.
- Leadership skills
- Attention to detail and sense of urgency.
- Understand Hygiene principles and knowledge of company policies and procedures.
- Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla’s..
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
- New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required..
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
- Responding to clients and management request timeously and providing necessary action required...
- To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- We are looking for a dynamic Operations Manager to lead cleaning services across multiple sites in the KZN Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.
Responsibilities
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
- New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required..
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
- Responding to clients and management request timeously and providing necessary action required...
- To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
