Work Order Administrator
Facilities Management, Business Services
Minimum Requirements
- Grade 12
- Bookkeeping/Accounting Certification or equivalent
- Computer literacy: MS Office, OnKey
- 2–3 years frontline customer service Experience (advantageous)
- Financial and business acumen
- Knowledge of facilities management, SLAs, helpdesk systems
- Excellent communication and organizational skills
- Analytical, problem-solving abilities with strong attention to detail
- Proficiency in English; additional languages advantageous
- Emotional intelligence, resilience, ability to work under pressure
- Customer-centric mindset
- Ability to work independently and in a team
- Confidentiality and discretion
- Integrity: Ensure accurate and ethical administrative processes
- Customer Focus: Provide timely and professional service delivery
- Innovation: Use systems effectively and improve workflow efficiency
- Process purchase orders, quotations, and invoices accurately on OnKey.
- Monitor daily work orders and track costs.
- Prepare monthly invoicing templates and adhere to all financial cut-off deadlines.
- Maintain supplier reconciliations, contract documentation, and audit-ready records.
- Log, update, and monitor work orders on OnKey.
- Assign calls to service providers, track progress, and ensure SLA compliance.
- Release, track, and close PPMs monthly.
- Follow up on open calls, escalate delays, and support contractor performance monitoring
- Respond to client queries professionally and promptly.
- Provide ongoing updates on work order status and ensure client satisfaction.
- Resolve issues or escalate when needed.
- Prepare daily, weekly, and monthly reports covering financials, work orders, POs, and PPMs.
- Compile monthly variance reports and provide accurate data for internal and client reporting.
- Maintain accurate records and ensure adherence to Tsebo and client compliance frameworks.
- Compile monthly diesel usage reports for client reporting
- To compile any specialized reports as per client requirement
- Skills:
- Behavioral Competencies:
- Tsebo Values Alignment:
- 1. Financial Administration
- 2. Work Order & Operational Administration
- 3. Customer Service & Client Engagement
- 4. Reporting & Compliance
- (advantageous)
Responsibilities
- Process purchase orders, quotations, and invoices accurately on OnKey.
- Monitor daily work orders and track costs.
- Prepare monthly invoicing templates and adhere to all financial cut-off deadlines.
- Maintain supplier reconciliations, contract documentation, and audit-ready records.
- Log, update, and monitor work orders on OnKey.
- Assign calls to service providers, track progress, and ensure SLA compliance.
- Release, track, and close PPMs monthly.
- Follow up on open calls, escalate delays, and support contractor performance monitoring
- Respond to client queries professionally and promptly.
- Provide ongoing updates on work order status and ensure client satisfaction.
- Resolve issues or escalate when needed.
- Prepare daily, weekly, and monthly reports covering financials, work orders, POs, and PPMs.
- Compile monthly variance reports and provide accurate data for internal and client reporting.
- Maintain accurate records and ensure adherence to Tsebo and client compliance frameworks.
- Compile monthly diesel usage reports for client reporting
- To compile any specialized reports as per client requirement
- 1. Financial Administration
- 2. Work Order & Operational Administration
- 3. Customer Service & Client Engagement
- 4. Reporting & Compliance
