Retail Store Assistant - Richards Bay
Retail, Healthcare / Pharmacy
Minimum Requirements
- Grade 12 / Matric
- Retail administration and operational knowledge
- Team player, good customer relations
- Trustworthy and honesty
- Ability to work under pressure
- Deadline driven
- Basic computer skills (Word, Excel and Outlook). SAP
- Retail experience
- Leadership and management skills
- Essential
- Basic computer
- (Word, Excel and Outlook). SAP
- to ensure cashiers have enough change to ensure the best
- Leadership and management
Responsibilities
- Manage and report all customer complements and complaints to management
- Establish a professional relationship with customers
- Ensure all customer stock queries are dealt with and resolved
- Maintain effective external communication with customers when they require feedback
- Maintain effective liaison between relevant parties
- Maintain effective document control including but not limited to float, petty cash, cash on hand
- Assist customer with any enquiries and refer customers to the appropriate departments where applicable
- Adhere to the customer turnover per hour rate as per company benchmark
- Manage the shorts and overs at the point of sale, including the floats
- Manage refund and return transactions
- Ensure that back shopping and returned goods are handled correctly
- Verify and review deliveries and invoices for total accuracy
- Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system
- Manage and control high risk stock
- Prepare the run reconciliation on a daily basis
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
- Job Specification
- of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure
- Assist customer with any
