Store Manager - Fleurhof Mall (New Store)
Retail, Healthcare / Pharmacy
Minimum Requirements
- Grade 12/ Matric
- Computer literate – MS Office
- Willing and able to work retail hours
- Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification
- Optimise the store's profitability
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned daily
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
- Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures
- Manage store personnel including guiding and supporting them with training, mentoring and development
- June 3, 2022
- Monitoring, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasks
- Ensure that employees receive planned training and request feedback from employees whom attended training
- Manage the performance management process and ensure that personal development plans are adhered to
- Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management
- Ensure the implementation and execution of the company’s performance management system, as directed by company policy
- Manage the day-to-day Human Recourse administration including but not limited to leave, hours of work and scheduling
- Equip and grow employees and junior management into more senior positions
- Effectively convey knowledge to your team
- Effective interaction with suppliers, management, reps and staff
- SAP, UNISOLV & SuccessFactors
- Basic IR and management training
- Basic accounting knowledge
- Portrayal of leadership
- Minimum of 5 years’ Retail Store Management experience
- Minimum 2 years’ experience in Unisolv / SAP / Qlikview. Previous experience with Kronos
- Store retail admin and management experience, relating to receiving, capturing, till operations, cash office and customer service
- Strong command of the English language
- Basic financial skills - GP, mark-up, VAT, etc
- Strong analytical skills and time management
- Strong interpersonal and communications skills
- Basic computer skills (Word, Excel, PowerPoint and Outlook)
- Numerical skills
- Advantageous
- Essential
- Minimum of 5 years’ Retail Store Management
- Minimum 2 years’
- in Unisolv / SAP / Qlikview. Previous
- etc. including all cash held on site
- Participate in daily operational and sales activities to achieve
- in adherence to company policies and procedures
- Store retail admin and management
- relating to receiving, capturing, till operations, cash office and
- GP, mark-up, VAT, etc
- Strong analytical
- and time management
- Strong interpersonal and communications
- Basic computer
- (Word, Excel, PowerPoint and Outlook)
Responsibilities
- Assist with the Budget preparation and maintenance within the store
- Allocating store funds and defining financial objectives
- Maintaining statistical and financial records
- Oversee pricing and stock control
- Ensure all expense related items are controlled and managed within budget
- Ensure all expense related stock is adjusted to the correct GL accounts on a monthly basis
- Ensure the ordering and monitoring of expense related items within the store
- Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
- Manage and ensure the daily ordering of stock and maintain correct stock levels
- Oversee the preparation, coordination and management of stock takes on a Bi-annual basis
- Oversee the management the store shrinkage, stock flow to the floor and consumables expense within store targets
- Analyse and interpret trends to facilitate planning
- Oversee the Investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors
- Investigate and verify manual purchases processed against the business unit
- Minimise, investigate, correct, and report on business unit negative stock on hand
- Minimise, investigate, and report on business unit dormant stock
- Analyse dormant stock reports for heads of department to investigate and rectify
- Ensure the physical stock in all storage locations balances with the inventory ledger in SAP
- Daily management of out-of-stock, to ensure maximum stock on the shelves
- Manage goods in transit as directed by standard operating procedures
- Work closely with all head of departments to ensure targets are met
- Ensure promotions are effectively executed
- Coordinate with other stores to share knowledge, plan promotional activities, or achieve goals
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Determine all profit and sales objectives and design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures
- Propose innovative ideas to senior management to increase market share
- Develop business strategies to raise our customers’ pool, expand store traffic, and optimise profitability
- Take personal responsibility to ensure that all merchandisers adhere to Dis-Chem Merchandising standards
- Ensure that Promotional stock and Displays are planned, implemented, and maintained at least 24 hours before promotions break
- Adhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standards
- Approve promotional materials and displays
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout, and the customer traffic flow as to maximise sales, customer satisfaction, appearance, and brand image
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
- Ensure balancing of floats and manage all store float discrepancies
- Review the reconciliation of daily takings to turnover to ensure it balances
- Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures
- Ensure the accuracy and completeness of branch transactions
- Manage cashier service levels and cashier productivity rates
- Control overtime and casual spend
- Sign off and investigation of run ends daily
- Following of cash collections procedures as detailed in the standard operating procedures
- Manage price overrides to ensure it is kept to a minimum
- Strong command of the English language
- Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
- Optimise the store's profitability
- Participate in daily operational and sales activities to achieve customer service and business growth objectives
- Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned daily
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
- Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures
- Manage store personnel including guiding and supporting them with training, mentoring and development
- June 3, 2022
- Monitoring, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasks
- Ensure that employees receive planned training and request feedback from employees whom attended training
- Manage the performance management process and ensure that personal development plans are adhered to
- Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management
- Ensure the implementation and execution of the company’s performance management system, as directed by company policy
- Manage the day-to-day Human Recourse administration including but not limited to leave, hours of work and scheduling
- Equip and grow employees and junior management into more senior positions
- Effectively convey knowledge to your team
- Responsible for all banking functions related to the store including making bank deposits, filling change
- and business growth objectives
- Ensure store achieves set
- including but not limited to health, beauty and FMCG
- Entirely commit to ensuring that the store provides an above expectation
- Basic financial
