Customer Consultant - Die Boord, Stellenbosch
Retail, Healthcare / Pharmacy
Minimum Requirements
- Grade 12 / Matric
- Computer literate – MS Office and Internet browser administration
- Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased
- Stay up to date with all e-mail and system queries and act accordingly
- Keep accurate records of all Click and Collect orders received, picked, packed and released to customer
- Identify opportunities to reduce customer wait times upon picking at stores
- Correctly pick and pack parcels to avoid customer discrepancies
- Resolve any customer queries in the fastest and most appropriate way possible
- Inform management of any unresolved customer matters
- Maintain regular communication with management and up to date feedback regarding online operations
- Implement all new operations as required by management
- Understand best practices related to Click and Collect in-store operations
- Attention to detail
- Deadline driven
- Patient, honest and trustworthy
- Time management and accountability
- Understand basic of Online shopping (e-Commerce) in South Africa
- Bilingual
- Minimum of 1 years’ experience in a relevant retail environment
- Promote the ultimate superior customer relations experience for all Click & Collect users
- Report any system issues as soon as it appears to enhance customer experiences
- Customer Service driven and focus on quality
- Exceptional communication and active listening skills
- Customer service skills
- Problem solving skills
- Advantageous
- Essential
- Job Specifications
- Minimum of 1 years’
- in a relevant retail environment
- for all Click & Collect users
- Report any system issues as soon as it appears to enhance customer
- Problem solving
Responsibilities
- Promote the ultimate superior customer relations
- driven and focus on quality
- Exceptional communication and active listening
