Parts Manager
Agriculture, Agribusiness
Minimum Requirements
- REQUIRED MINIMUM EDUCATION/TRAINING Grade 12 MINIMUM WORK EXPERIENCE 5 years related experience of which two years must be in a supervisory capacity John Deere parts experience will be an advantage KEY PERFORMANCE AREAS Oversee stocktaking and stock counting
- Manage stock returns and claims Order parts and AMS stock
- Maintain an accurate and effective parts inventory control system
- Manage and followup warranty claims
- Build and
- maintain good relationships with internal and extern clients and
- ensure that client queries and complaints are resolved timeously
- Monitor monthly income and expenses,
- report any deviations and
- implement corrective measures where applicable
- Manage employee key performance areas,
- monitor performance standards,
- identify training and development requirements, and
- ensure fair disciplinary action to address deviations
- Implement a risk management
- plan for the Parts Department
- Ensure compliance with AFGRI's Health and Safety Policy and other legislative requirements.
- TECHNICAL KNOWLEDGE/ COMPETENCIES Computer literacy (MS Office) Product knowledge Verbal and written expression/communication Stock control knowledge Sales knowledge Basic financial skills Analytical BEHAVIOURAL COMPETENCIES Customer orientation Networking Listening Excellent interpersonal skills Leadership
Responsibilities
- Manage parts operations within the dealership to provide customer satisfaction while maximizing profit through parts sales, as well as inventory and expense control
