Key Account Manager (Security Operations)
Facilities Management, Business Services
Minimum Requirements
- Diploma or Degree in Operations Management, Business Management or related.
- Minimum of 5–10 years’ security operational Requirements Diploma or Degree in Operations Management, Business Management or related.
- Minimum of 5–10 years’ security operational Experience .
- Minimum of 5 years’ Key Account / multi-site management experience.
- PSIRA Grade A registration.
- in Healthcare/hospital operational environments (advantage).
- Proven experience managing SLA-driven client environments.
- Excellent communication, stakeholder management and leadership skills.
- Ability to drive discipline, accountability, and execution across a multi-site portfolio. Coordinate complex operations within a high-pressure healthcare environment.
- Balance client expectations, compliance Duties & Responsibilities Provide centralised oversight and coordination across all healthcare sites
- Ensure standardised service delivery and operational alignment across the portfolio
- Maintain visibility and control over site performance and execution
- Drive SLA compliance and contractual performance
- Identify and address service delivery gaps through structured interventions
- Implement performance recovery and improvement plans where required
- Lead operational governance, audits, and compliance across all sites
- Monitor risk exposure and ensure timeous mitigation
- Build and maintain strong relationships with healthcare leadership and key stakeholders
- Drive client confidence, retention, and service credibility
- Lead structured operational and client engagement forums
- Ensure alignment between site operations, support functions, and central leadership
- Coordinate cross-functional support (HR, Training, Operations) to drive performance.
- Provide centralised oversight and coordination across all healthcare sites
Responsibilities
- Provide centralised oversight and coordination across all healthcare sites
- Ensure standardised service delivery and operational alignment across the portfolio
- Maintain visibility and control over site performance and execution
- Drive SLA compliance and contractual performance
- Identify and address service delivery gaps through structured interventions
- Implement performance recovery and improvement plans where required
- Lead operational governance, audits, and compliance across all sites
- Monitor risk exposure and ensure timeous mitigation
- Build and maintain strong relationships with healthcare leadership and key stakeholders
- Drive client confidence, retention, and service credibility
- Lead structured operational and client engagement forums
- Ensure alignment between site operations, support functions, and central leadership
- Coordinate cross-functional support (HR, Training, Operations) to drive performance.
