National Command Centre Operators
Security, Facilities Management
Minimum Requirements
- Compulsory
- Grade 12
- PC Literate
- PSIRA Grade “C”
- No criminal records
- Call Centre/ Control Room (CCTV) industry specific knowledge
- Call Centre/ Control Room fundamentals
- Call Centre/ Control Room platforms and methodology
- Must be able to work independently and be self-motivated
- Must be able to work as part of a team
- Must have a strong sense for attention-to-detail
- Need to be proactive and be able to handle pressure situations
- Be accountable for work to be done on their station
- Knowledge of all monitoring platforms used by FADT which include: Syntell, DSS (Dahua) Deep Alert, Vumacam Proof 360 (Isentry) and Proof Search will be an advantage
- Good Working relationship with peers
- AND ATTRIBUTES
- Minimum of 1 year Monitoring Centre
- in a similar position
- Well-articulated with excellent writing
Responsibilities
- Day to day monitoring of the following
- Syntel (LPR Alerts) – Alerts created on WhatsApp with SIU Members. Create a signal on Listener and send to the dispatch stack
- DSS (Dahua) – Analyze alerts for threats. For a threat escalate and create a signal on Listener for armed response to attend. No threat dismiss
- Listener – analyze WhatsApp groups and create Listener alarms for a vehicle to be dispatched to the wanted area
- Deep Alert – Analyze the alert for threats. For a threat escalate and create a signal on Listener for a vehicle to be dispatched to the area under threat
- Vumacam (Revenue Client) – Proof 360 (Isentry)
- Analyze the event station for anything suspicious
- Suspicious people
- Vehicle parked off for too long in an area
- Hi-Jacking
- Robberies
- Accidents
- Proof Search
- Search any wanted vehicle
- Loading of new wanted vehicles
- Report any system failures within the Off-Site Control Room to the Branch Manager and Surveillance Control Room Seniors on duty
- Duties: Below duties are not exhaustive and additional duties may be added as required
- Monitor alerts diligently and ensure that all SOP’s are followed and understood for each site as per the monitoring instructions. If monitoring instructions are not clear for a site escalate your concerns to your shift senior or relevant manager
- Keep your stack cleared and attend to alerts timeously and with accuracy
- Escalate any findings with the required level of detail to ensure the situation can be resolved efficiently
- Provide comprehensive feedback on all findings and articulate the resolution accurately onto the system notes
- Conduct a proper handover with the off going shift. Off going shift to ensure that all information is handed over regarding alerts completed or in progress
- Capture all activity in the provided OB book relating to your station during your shift
- Ensure all equipment at your station is operational. Report any anomaly to the Branch Manager/Surveillance Monitoring Senior
- Adhere to all Control Room Policies and Procedures and behave in a manner that is always respectful and presentable
- Communicate clearly and professionally with all customers and ensure that your feedback is comprehensive and that you attend/escalate all issues the customer might have
- Notify your manager if any system or procedure is unclear to you so they can assist with any additional training you might need
- Follow-up on any response actioned by you to ensure the correct feedback is available for you to close your incidents off
- Be punctual and present for your shift – notify your management timeously if you have any issues that will affect your punctuality or effectiveness of your performance for the shift’s duration
- All work carried out in the Surveillance Off-Site Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room
- The Control Room utilizes the event control room whereby Control Room Officers escalate their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Control Room
- Job Title: National Command Centre Operator
- Department: National Command Centre
- Division: Fidelity
- Responsible To : National Command Centre Manager
- Responsible For: Monitoring and escalating events on Syntell, DSS (Dahua), Deep Alert, Listener, Vumacam Proof 360 (Isentry) used by FADT/Surveillance (Systems may vary depending on desk allocation)
- Scope and Main Purpose of Job (Systems may vary depending on desk allocation)
- – National Command Centre Operators
- Scope and Main
- of Job (Systems may vary depending on desk allocation)
