Senior Specialist: Master Tech - Renault Melrose
Automotive, Retail
Minimum Requirements
- Further Education Training Certificate: Diesel Electric and Electric Fitting: Diesel Electric Fitting
- Higher Diploma: Mechanical Engineering
- Completed apprenticeship or Section 28 trade test requirement
- Valid driver's license
- A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto
- Demonstrated ability to operate a computer including operating systems, MS Office, Internet, email and the application of peripherals such as printer and scanner
- Assist the workshop team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality
- Conduct research and gather data to provide input to operational reporting and decision making processes
- Conduct research to identify new opportunities/technologies which could result in better operational processes
- Define standard operating procedures (SOPs)
- Deliver on agreed performance targets according to set procedures and service level agreements
- Ensure that the workshop has the correct tools and equipment in fully functioning condition, in accordance with industry and M standards
- Escalate quality and product problems to the importer as per the Importers policy
- Provide specialist advice to enable planning for value-added process improvements, initiatives and services
- Provide specialist advice to identify and develop solutions to improve quality of processes and services
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business
- 3 - 5 years' experience in a similar environment, of which at least 1 - 2 years' specialist experience
- Completed apprenticeship or 5 years practical experience and completed Section 28 trade test examination
- Ensure that work is completed in adherence to organisationally approved health and safety requirements and standards
- Build sustainable relationships with customers that contribute to a culture of customer service excellence
- Ensure customer/company assets are safe-guarded as per company policies and procedures
- Provide specialist advice to customers through the service advisor
- Own and live up to company values
- Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management
- Participate in forums/discussions that positively contribute to knowledge improvement
- Provide advice and support with the management of change and offer operational support where required
- Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge
- Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster
- 3 - 5 years'
- in a similar environment, of which at least 1 - 2 years' specialist
- Preferred Qualification
- Completed apprenticeship or 5 years practical
- and completed Section 28 trade test examination
- GENERIC JOB OUTPUTS
- Ensure that work is completed in adherence to organisationally approved health and safety
- and standards
- Build sustainable relationships with customers that contribute to a culture of
- Minimum Experience
- Minimum Qualification
Responsibilities
- To provide expertise, advise, support and coordinate daily team tasks in the workshop for repairs and servicing function in line with expected quality standards and housekeeping as per agreed standard operating procedures
- Ensure customer/company assets are safe-guarded as per company policies and procedures
- Provide specialist advice to customers through the service advisor
- Own and live up to company values
- Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management
- Participate in forums/discussions that positively contribute to knowledge improvement
- Provide advice and support with the management of change and offer operational support where required
- Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster
- Provide technical coaching to apprentices and others for the
- of continuous knowledge sharing, learning and integration of own knowledge
