Personal and Private Banking (PPB) Client Solutions Graduate Programme
Financial Services, Banking
Minimum Requirements
- Information Technology or Computer Science
- Informatics / Information Systems
- Engineering (Industrial, Computer, Software)
- Business Science / Commerce with Information Systems, Analytics or Technology focus
- Must be a South African citizen.
- Should you have work experience, it should not exceed 12 months.
- Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.
Responsibilities
- Understanding end-to-end client journeys, including as-is process and system landscapes.
- Analysing customer pain points, unmet needs, and emotional journeys using qualitative and quantitative data.
- Supporting the design of target-state customer journeys and minimum viable solutions (MVPs).
- Assisting with solution feasibility assessments across desirability, viability, and technical feasibility.
- Participating in rapid prototyping, testing and iteration of digital, and process solutions.
- Supporting business case development and tracking commercial outcomes (cost, revenue, and customer experience).
- Gaining exposure to risk, compliance, and governance processes supporting solution delivery.
- Assisting with solution testing, user acceptance, and performance monitoring.
- Collaborating with product, architecture, UX, engineering, and operations teams.
