Personal and Private Banking (PPB) Sb Connect Billing, Mobile Virtual Network Operations (Mvno) Graduate Programme
Financial Services, Banking
Minimum Requirements
- Information Management
- Statistics
- Mathematics
- BSc Computer Science
- Data Science
- Accounting
- Finance
- Economics
- Must be a South African citizen.
- Should you have work experience, it should not exceed 12 months.
- Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.
Responsibilities
- Assist in the execution of end-to-end billing process for MVNO (Subscription, Device, and once-off charges).
- Support the generation, validation, and distribution of customer invoices.
- Monitor billing cycles to ensure timely and accurate processing.
- Collect, validate, and process usage records (Call Detail Records – CDRs).
- Ensure data integrity between network usage systems and billing platforms.
- Identify and escalate data inconsistencies or processing errors.
- Support activities to detect and prevent revenue leakage.
- Perform reconciliations between billing systems (single view) and financial records.
- Assist in audits and compliance checks related to billing accuracy.
- Work with billing platforms and support systems to maintain accurate configurations (pricing, tariffs, bundles).
- Assist in system testing for new products, pricing updates and system upgrades.
- Investigate and resolve billing queries and disputes in collaboration with customer service teams.
- Prepare regular billing and revenue reports.
- Analyse billing data to identify trends, anomalies, and improvement opportunity.
- Support decision-making with data-driven insights.
- Work closely with IT, Finance, Product and Customer Experience teams.
- Support the launch of new products and services by ensuring billing readiness.
- Ensure billing processes comply with regulatory requirements and bank’s policies.
- Maintain proper documentation of billing procedures and controls.
- Participate in training programmes related to telecom billing, MVNO systems.
- Stay up to date on industry trends, technologies, and regulatory changes.
- Contribute to innovation and process optimisation initiatives.
