Chief Director: Service Delivery Improvement, Citizen Relations And Public Participation
Retail
Minimum Requirements
- A minimum qualification at NQF level 7 in Public Administration/ Public Management/ Business Studies or related qualification.
- Minimum of 5 years at a senior management level.
- Minimum of 10 years’ appropriate experience at management level in Service Delivery environment.
- Knowledge of the Constitution of the Republic of South Africa, Government Legislative Framework, Public Service Legislative and Policy Framework, Government Programs such as the National Development Plan, Outcome 12, Key Strategic Priorities of Government and Sound understanding of operations management.
- Managerial Skills: Decision Making, written and verbal communication, Stakeholder Management and coordination, Strategic thinking and leadership, Analytical skills, Interpersonal relations, financial management, Human Resource Management, Research, Change management, Project and program.
- Technical Skills: Change management theory and practice, Citizen relations theory and practice, Public Participation and Intergovernmental Relations.
- Generic Skills: Problem Solving, Diversity management, Communication and information management, Facilitation, Negotiation, Presentation, Report Writing, Computer Literacy, Conflict management and Teamwork.
Responsibilities
- Manage and ensure the development of Citizen Relations and Public Participation.
- Manage and ensure the development of prescripts for Service Delivery Improvement and Assessment.
- Technical advice, support and capacity building provided to support implementation by national and provincial departments.
- Manage and ensure development of Prescripts for Batho Pele and Change Management.
- Manage all the operations, systems and process of the Chief Directorate.
- Information advice and support provided to the MPSA, Cabinet, Parliament and other internal and external shareholders.
- Participate in transverse task/projects teams and work groups as required or nominated.
