Groups Agent
Aviation, Travel
Minimum Requirements
- Grade 12 or equivalent (Essential)
- Call Centre experience is (Preferred)
- Proficient in the Microsoft Office (Word, Excel and Outlook);
Responsibilities
- Book and coordinate group bookings
- Answer calls, emails or other communications from passengers and prospective passengers
- Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings)
- Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes
- Generate and follow through with group quotations and bookings and guide clients throughout the process
- Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause
- Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service
- Build and maintain relationships with potential clients.
