Crew Planning & Scheduling Coordinator
Aviation, Travel
Minimum Requirements
- Grade 12 or Equivalent (Essential)
- Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous)
- Minimum 3 years' Crew Scheduling or Training Planning experience (Essential)
- Knowledge of CATS/CARS and SACAA Regulations
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Strong report writing and data analysis skills
- Excellent communication skills and telephone etiquette
- Willing and able to work after hours if required. Personality attributes: Professional with high integrity
- Solutions driven with high attention to detail
- Able to work effectively under pressure
- Strong team player who is adaptable and assertive
- Honest, reliable, and exercises good judgement
- Immaculate timekeeping.
Responsibilities
- Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual
- Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements
- Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager
- Provide support to Crew Scheduling and Crew Control as and when required
- Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual
- Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities
- Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns
- Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes
- Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards
- Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness
- Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements
- Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.
