Customer Service Agent
Aviation, Travel
Minimum Requirements
- Grade 12 or equivalent
- Airport and ticket sales experience
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
- Excellent understanding of delivering great customer service
- Excellent written and verbal command of the English language including proper phone etiquette
- Conflict resolution skills. Personal Attributes: Punctual
- High degree of patience and assertiveness
- Trustworthy, professional and reliable, including dealing with confidential information
- Immaculate timekeeping
- The ability to work well under pressure
- Practice good time management
- Customer focused and service orientated. To appoint the selected candidates based on its operational requirement.
Responsibilities
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required
- Assist customers when there are flight disruptions and/or cancellations
- Handle and safeguard of confidential information
- Address any complaints in a professional and timeous manner
- Escalate any problematic issues to the Supervisor on duty
- Provide professional Customer service at all times.
