Debt Collector
Retail, Apparel / Fashion
Minimum Requirements
- Matric (Grade 12) or equivalent qualification.
- Strong verbal communication skills and ability to engage customers professionally.
- Computer literacy (email, basic MS Office) and ability to work on systems while on calls.
- Ability to work shifts as required by the business.
- Reliable transport or ability to commute for shift work (where applicable).
- Debt collection and/or call centre Qualifications and Experience Matric (Grade 12) or equivalent qualification.
- Debt collection and/or call centre experience.
- Exposure to collections systems, CRM and/or dialler platforms.
- working in a KPI-driven environment.
- Target-driven with the ability to work toward daily/weekly KPIs.
- Resilience and persistence; able to maintain quality under pressure.
- Strong negotiation and problem-solving skills.
- Attention to detail and strong administration/follow-through.
- Integrity and commitment to compliance and customer confidentiality.
- Advise customers of the total amount due (arrears plus current instalment).
- Confirm salary date and ensure alignment between salary date, promise-to-pay (PTP) date and last payment date.
- Explain relevant consequences of non-payment and benefits of making payment.
- Negotiate payment solutions, including full settlement and/or multiple PTPs (where applicable).
- Offer payment options (e.g., credit card) and explain the benefits.
- Offer debit order arrangements and explain the benefits.
- Update customer information accurately and use the correct action codes on the system.
- Advantageous
- Success in this role comes from reliability, strong follow-through, and sustained performance against daily and weekly targets.
- Work arrangement and shifts: Onsite role; shifts may be rotational and may include weekends and public holidays (as required by the business)
- Role purpose: Collect outstanding customer accounts while preserving customer relationships, meeting compliance standards, and delivering consistent service.
- Key Responsibilities Advise customers of the total amount due (arrears plus current instalment).
- and Experience Matric (Grade 12) or equivalent qualification.
Responsibilities
- Advise customers of the total amount due (arrears plus current instalment).
- Confirm salary date and ensure alignment between salary date, promise-to-pay (PTP) date and last payment date.
- Explain relevant consequences of non-payment and benefits of making payment.
- Negotiate payment solutions, including full settlement and/or multiple PTPs (where applicable).
- Offer payment options (e.g., credit card) and explain the benefits.
- Offer debit order arrangements and explain the benefits.
- Update customer information accurately and use the correct action codes on the system.
