Continuous Improvement officer
Retail, Apparel / Fashion
Minimum Requirements
- National Diploma or Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering Technology, or Operations Management.
- Lean / Six Sigma Green Belt (desirable, not required at entry).
- 3–5 years in a Distribution Centre, warehouse, or logistics operations environment.
- Demonstrated exposure to Lean tools (5S, standard work, Kaizen, visual management) in a live operational setting.
- Qualifications and Experience
- supporting or coaching supervisors in an operations improvement context.
- Advanced Excel: pivot tables, VLOOKUP-level data manipulation, and basic performance tracking tools.
- Working familiarity with at least one WMS platform (user-level access; not configuration or development).
- Worked with reporting tools such as Apex/PowerBI.
- MS Office proficiency.
- Able to work alongside and influence warehouse floor staff and supervisors in a high-pressure, shift-based environment.
- Builds trust through consistency and follow-through, not seniority.
- Can extract meaning from operational data, identify patterns in KPI trends, and present a clear improvement case to an operations manager without over-engineering the analysis.
- Translates improvement findings into plain language.
- Can write a usable SOP, brief a supervisor group, and support floor staff through a process change without causing resistance or confusion.
- and Experience
Responsibilities
- Lead and facilitate Kaizen events, 5S programmes, and standard work initiatives across DC functions (receiving, put-away, picking, audit, shipping).
