Service agent customer services area
Electricity, Energy, Utilities
Minimum Requirements
- National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits
- 2 years’ experience in working with customers and customer relations
- Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Responsibilities
- Motivating teams
- Trustworthiness
- Professionalism
- Service delivery training
- Snippet processing unit (SPU) and prepayment of customer tariffs
- Organisation processes
- Customer relationship management
- Low voltage maintenance and fault repair
- Operating regulations for high and low voltage systems
- Metering and billing
- Credit management directive, policy
- Computer literate
- Effective time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem-solving and analytical
- Communication
- Stress management
- Report compilation
- Eskom Distribution Division is looking for Service agent customer services area position/task grade is T10 number of positions is (x3). The Department is Edx Serve and Business Unit is Head Office. The location is various locations (Gauteng, KZN, Northwest) Area of specialization to provide efficient generic and interface customer services related to specialist fields in specified geographical areas.
