Service Representative Customer Service Area (Re - Advert)
Electricity, Energy, Utilities
Minimum Requirements
- Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits
- 2 Years B asic understanding of electricity
- Candidates with disabilities are encouraged to apply for positions.”:
- Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.:
Responsibilities
- 1. Build customer relationships.
- 2. Maintain customer data.
- 3. Execute generic service activities.
- 4. Execute vending and prepaid activities.
- 5. Facilitate and enable quotation and connection activities.
- 6. Facilitate and enable conventional measurement and metering tasks
- Trustworthiness
- Professionalism
- Motivating teams
- Through understanding of customer service and marketing theory
- Understanding business processes
- Understanding Eskom business
- Relationship building
- Functional and technical
- Problem solving
- Communication
- Eskom Distribution is looking for 4 Service Representative Customer Service Area at task grade T07 within the Retail Department on the Limlanga Cluster Business Unit, based in Kwaggafontein and Siyabuswa Hub in the Mpumalanga area. The area of specialisation is to provide and support efficient personalised generic and interface customer services to Eskom's residential customers in a defined geographical area.
