Senior Administrator
Financial Services, Insurance
Minimum Requirements
- Client/Stakeholder Commitment
- Drive for Results
- Change Leadership and Innovation
- Team Motivation and Coaching
- Collaboration and Influence
- Reporting and Presentation Skills
- Problem-solving and Query Resolution
- Resolve escalated claims and complex member/employer queries promptly.
- Support accurate and timeous processing of contributions and claims.
- Respond to client and stakeholder queries with factual, clear feedback.
- Deliver on service level agreements to meet client expectations.
- Support Administrators with day-to-day operations and problem-solving.
- Ensure compliance with Pension Funds Act (S13A & S37) and Treating Customers Fairly (TCF) principles.
- Perform quality control checks and authorise benefit and claim payments.
- Ensure operational and risk controls are adhered to in daily activities.
- Assist with audit file preparation and resolution of audit queries.
- Support accurate reconciliations and transactional reviews.
- Coach and guide Administrators to build technical knowledge and improve output quality.
- Assist the Administration Manager with oversight and act as delegate when required.
- Build and maintain collaborative relationships with internal and external stakeholders.
- Participate in team and stakeholder meetings, offering input to improve service.
- Ensure that knowledge and insights are shared within the team for better execution.
- Contribute to continuous improvement by sharing and implementing ideas.
- Support a culture of innovation, learning, and agility within the team.
- Stay updated on industry, legislative, and system changes relevant to the role.
- Participate in and influence positive change initiatives.
- Take ownership of personal development and skills enhancement
- to enhance the overall client Experience .
- The incumbent will be co-responsible for the following:
- CLIENT SERVICE & ADMINISTRATION
- COMPLIANCE & PROCESS
- COLLABORATION, STAKEHOLDER ENGAGEMENT & COACHING
- INNOVATION & DEVELOPMENT
Responsibilities
- Resolve escalated claims and complex member/employer queries promptly.
- Support accurate and timeous processing of contributions and claims.
- Respond to client and stakeholder queries with factual, clear feedback.
- Deliver on service level agreements to meet client expectations.
- Support Administrators with day-to-day operations and problem-solving.
- Ensure compliance with Pension Funds Act (S13A & S37) and Treating Customers Fairly (TCF) principles.
- Perform quality control checks and authorise benefit and claim payments.
- Ensure operational and risk controls are adhered to in daily activities.
- Assist with audit file preparation and resolution of audit queries.
- Support accurate reconciliations and transactional reviews.
- Coach and guide Administrators to build technical knowledge and improve output quality.
- Assist the Administration Manager with oversight and act as delegate when required.
- Build and maintain collaborative relationships with internal and external stakeholders.
- Participate in team and stakeholder meetings, offering input to improve service.
- Ensure that knowledge and insights are shared within the team for better execution.
- Contribute to continuous improvement by sharing and implementing ideas.
- Support a culture of innovation, learning, and agility within the team.
- Stay updated on industry, legislative, and system changes relevant to the role.
- Participate in and influence positive change initiatives.
- Take ownership of personal development and skills enhancement
- The incumbent will be co-responsible for the following:
- CLIENT SERVICE & ADMINISTRATION
- COMPLIANCE & PROCESS
- COLLABORATION, STAKEHOLDER ENGAGEMENT & COACHING
- INNOVATION & DEVELOPMENT
