Store Manager -Sorbet Man: Omni Square Bassonia
Retail
Minimum Requirements
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
Responsibilities
- 1.Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- 2. Resolve customer complaints within 24 hours.
- 3. Understand and be able to advise guests on all treatments in the menu.
- 4. Actively promote and up/cross sell treatments
- 5. Handle guest questions and concerns in a professional and accurate manner.
- 6. Answer calls in a friendly professional manner.
- 7. Ensure that the scheduler is well planned to accommodate guests as effective as possible.
- 8. On-board new citizens in the store and mentor them on the Sorbet way (culture).
- 9. Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- 10. Manage citizens work schedule /rosters.
- 11. Coordinate citizen training schedules and bookings
- 12. Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- 13. Manage Disciplinary procedures and performance management with each citizen.
- 14. Drive individual targets per citizen with one on ones.
- 15. Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- 16. Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- 17. Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- 18. Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- 19. Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- 20. Assist with administrative accurate invoice filing and controls.
