Office Coordinator: IT
Agriculture, Agribusiness
Minimum Requirements
- Assist with coordination of technician scheduling, site visits, and task allocation where required
- Promote teamwork, accountability, and professional conduct within the office environment
- Ensure adherence to company IT policies, procedures, and service standards
- Provide basic administrative and operational support related to service delivery activities
- Assist with onboarding and guidance of new trainees or junior staff members within the office
- Matric (Grade 12)
- CompTIA A+ and CompTIA Network+ certifications
- CompTIA Security+, Microsoft 365 Fundamentals or Associate certifications, Ubiquiti (UBWS or equivalent), ITIL Foundation (advantageous)
- Strong organisational, time management, and multitasking abilities
- Effective problem-solving, decision-making, and follow-through
- Ability to work independently and in a team, with accountability
- Attention to detail with good administrative accuracy
- Understanding of IT support environments and service delivery
- to the IT Service Delivery Lead
- 2–4 years’ IT support
- leading or mentoring junior staff
- Strong troubleshooting
- across Windows OS, Microsoft 365, networking (LAN/WAN, Wi‑Fi), hardware, and end‑user devices
- Excellent communication, interpersonal, and customer-focused
- Basic leadership, conflict management, and escalation
Responsibilities
- Coordinate the daily operational activities of the Piet Retief IT office
- Ensure that assigned support tickets, technical tasks, and operational requests are attended to within required timeframes
- Monitor workflow and follow up with technicians and helpdesk staff to ensure work is completed effectively
- Assist in prioritising and coordinating support activities as directed by the IT Service Delivery Lead
- Ensure that IT assets, equipment, and stock received into the office are properly recorded and handled according to company procedures
- Maintain cleanliness, organisation, and professional standards within the IT office and work areas
- Act as the primary operational contact point for the Piet Retief IT office
- Escalate unresolved issues, operational concerns, or resource
