Trainee Manager - Witbank
Retail, Healthcare / Pharmacy
Minimum Requirements
- Grade 12/ Matric
- Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve
- Follow guidelines, regulations, principles, and standards. Understand business
- complexities
- Communicates effectively with all types of people, this includes explaining concepts to first time users. Attentive and active listening
- Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines
- Sound knowledge and understanding of retail store management disciplines with retail admin experience
- Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills and networking skills. Emotional Intelligence
- d individual
- Minimum of 1 - 2 years’
- in store retail management disciplines including but limited to stock management, cash, reporting, expense control and
- Sound knowledge and understanding of retail store management disciplines with retail admin
- Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling
- and networking
- Emotional Intelligence
Responsibilities
- Computer literate – MS Office
- Willing and able to work retail hours
- Valid driver's license
- Own reliable transport
- Diploma in Financial / Admin or a relevant 3- year Diploma
- Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels
- Ensures efficient stock flow to the sales floor
- Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required
- Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty. Store Manager
- Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty
- Assist with goods receiving duties guided by the standard operating procedures
- Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures
- Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures
- Partner with all head of departments to ensure targets are met
- Support management to ensure promotions are effectively executed
- Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures
- Propose innovative ideas to senior management to increase market share
- Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty
- Assist with daily cash-ups and review of the reconciliation’s packs and paperwork
- Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards
- Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts
- Support in analyzing and interpreting Financial Income statements
- Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget
- Support management with transaction integrity throughout the store guided by company internal control procedures
- Support in ensuring the accuracy and completeness of branch transactions
- Support management to improve cashier service levels and cashier productivity rates
- Assist with controlling overtime and casual spend
- Assist with sign off and investigation of run ends daily
- Support management to disseminate, collate, and report all relevant information between store and department managers
- Assist in any internal or external audits conducted in store
- Assist with addressing customer complaints promptly and regulate both complaints and compliments
- Assist with the ensuring that customer request system is operational and actioned daily
- Encourage and report on new loyalty signups continuously
- Assist with the ensuring of accurate manual processing of points to customer accounts
- Assist with providing customers with feedback regarding queries and complaints
- Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management
- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures
- Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management
- Assist the store with the delivery of HR policies and system implementations
- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended
- Participate and engage in meetings, workshops, and other learning opportunities
- Completion of all required learning programs and assessments to be deemed competent
- Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager
- Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty
- Assist managers and completing assigned tasks for on the job learning purposes
- Inventory Management
- Sales Floor & Receiving
- Sales Targets
- Point of Sale Operations and Finance
- Customer Service
- HR Process Support
- Trainee Programme Adherence
- Advantageous
- Assists with achieving set store
- including but not limited to FMCG, Health and Beauty
- Assist managers and completing assigned tasks for on the job learning
