Regional Account Executive
Utilities, Water Services
Minimum Requirements
- Minimum Education: Bachelor’s degree in business administration, marketing or finance from an accredited Degree Granting University
- Desired Education: Post graduate degree will be desirable
- At least 5 years’ Experience in bulk water infrastructure operations
- At least 5 years’ Knowledge and Primary Duties Servicing customers by providing product/service information and resolving product and service problems
- Advising customers on how to optimize their water services operations and maintenance
- Advising customers on technical water related matters (by holding technical, finance and water quality related meetings with customers)
- Developing progress report and assisting customers to understand Rand Water technical reports
- Engaging with key customers by building and preserving trusting relationships
- Attracting potential customers by answering product and service questions and suggesting information about other products and services
- Conducting business reviews to determine customer’s satisfaction and use the findings to improve on areas of complaint
- Meeting with Managers within Rand Water to plan strategically on all customer related issues and ensure that the business and customers comply with the conditions of the Bulk Water Supply Contract
- Report variations (non-compliance) to customers and business and offer assistance to customers
- Negotiate account payment settlement with customers
- Servicing customers by providing product/service information and resolving product and service problems
- Open customer accounts, monitoring and managing customer payment and taking corrective action against defaulting customers in line with the Rand Water Credit Management
- in bulk water infrastructure operations
- and Primary Duties Servicing customers by providing product/service information and resolving product and service problems
Responsibilities
- Servicing customers by providing product/service information and resolving product and service problems
- Advising customers on how to optimize their water services operations and maintenance
- Advising customers on technical water related matters (by holding technical, finance and water quality related meetings with customers)
- Developing progress report and assisting customers to understand Rand Water technical reports
- Engaging with key customers by building and preserving trusting relationships
- Attracting potential customers by answering product and service questions and suggesting information about other products and services
- Conducting business reviews to determine customer’s satisfaction and use the findings to improve on areas of complaint
- Meeting with Managers within Rand Water to plan strategically on all customer related issues and ensure that the business and customers comply with the conditions of the Bulk Water Supply Contract
- Report variations (non-compliance) to customers and business and offer assistance to customers
- Negotiate account payment settlement with customers
- Open customer accounts, monitoring and managing customer payment and taking corrective action against defaulting customers in line with the Rand Water Credit Management
