Officer Customer Service Area
Electricity, Energy, Utilities
Minimum Requirements
- National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits
- 3 years ‘Customer service
- Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
- Candidate Support (Internal and External Candidates): [email protected]
Responsibilities
- Trustworthiness
- Professionalism
- Motivating teams
- Leadership and supervision
- Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
- Customer relationship management
- Low voltage (LV) maintenance and fault repair
- Applicable safety training for supervisors
- Organisational understanding
- Contract management
- Metering and billing
- Credit management directive, policy
- Communication, planning and control
- Budgeting and planning
- Operating regulations for high voltage (HV)/low voltage (LV) systems.
- Computer literate
- Valid driver's licence
- Perform general supervisory activities.
- Manage customer data.
- Handle generic service activities.
- Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is looking for an Officer Customer Service Area. The position is at Task Grade T12 within the Retail Department. It is based in EAL, Gauteng. The area of specialization is to manage and provide excellent generic and interface customer services for specialist fields in a defined geographical area.
