Manager Customer Relations
Electricity, Energy, Utilities
Minimum Requirements
- B Degree/B Tech/National HigherDiploma/Advanced Diploma in Marketing/Finance/ProjectManagement/Business Management at NQF7 with 360 credits
- 5 years related experience in Customer service, marketing, project management
- Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
- Candidate Support (Internal and External Candidates): [email protected]
Responsibilities
- Trustworthiness
- Professionalism
- Motivating teams
- Customer service value chains and processes
- Wires processes, marketing concepts
- Understanding of customer`s business, market sectors, customer services theories and best practices
- Eskom`s policies and procedures affecting Eskom customers
- Contractual and commercial understanding, relevant systems
- Communication
- Negotiation and conflict handling
- Manage the acquire customer function process implementation.
- Plan and optimise acquiring customer processes.
- Liaise with service partners to ensure timeous connections for customers.
- Provide support for the implementation of a client office framework and customer acquisition projects.
- Manage delivery service and employees.
- Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is looking for a Manager Customer Relations. The position is at Task Grade M16 within the Retail Department. It is based in EAL, Gauteng. The area of specialization is to manage the acquire customer process in the operating cluster in line with customer services operations, objectives and value chain processes.
